Returns & Exchanges
At Metric, we prioritize the freshness and quality of our food products; if your order arrives damaged or unsatisfactory, we offer a 14-day return window for a full refund or exchange.
Initiate Request
Contact our support team with your order number and photos of the items within 14 days of delivery.
Review and Approval
Our quality assurance team will review your claim to ensure it meets our safety and hygiene standards for returns.
Return Shipment
Once approved, we will provide a prepaid shipping label for non-perishable items or instructions for disposing of perishable goods.
Refund Processing
After we receive your return or verify the issue, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing