Frequently Asked Questions
Everything you need to know about your Metric gourmet experience.
How do you ensure the freshness of food items during shipping?
We use temperature-controlled, insulated packaging and eco-friendly gel packs to ensure all perishable items remain at optimal temperatures from our warehouse to your doorstep.
What is your return policy for food products?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.
Do you offer international shipping?
Currently, Metric ships exclusively within the continental United States to guarantee that our food products arrive fresh and within safe delivery timelines.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen warnings on every product page. You can also use our site filters to find gluten-free, vegan, or nut-free options.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.